Member of Russell Bedford International, a global network of independent professional service firms.
Member of Russell Bedford International, a global network of independent professional service firms.
In Cray Kaiser’s Employee Spotlight series, we highlight a member of the CK team. We couldn’t be more proud of the team we’ve grown and we’re excited for you to get to know them. This month we’re shining our spotlight on Kathleen Glavac.
Kathleen is a Senior Administrative Assistant at CK, providing key communication between the firm and its clients. As part of the administrative team, ensuring that completed documents are assembled and prepared to be delivered to clients and contacting clients for delivery instructions to ensure a timely and secure delivery of their documents is on the daily agenda. Through this process, Kathleen has developed strong client relationships. In addition, Kathleen supports the staff by proofreading reports, managing the professional staff CPE hours, tickler logs, annual file purges, has been a part of the “PEEPS” committee, organized CK events, handled supply orders, and of course answering phones and assisting clients and staff.
Kathleen and her husband started a masonry construction business in 1983. During this time Kathleen was responsible for bookkeeping while her husband was out on the job. She also worked for the Plainfield Police Records’ Department which led to a position with the Plainfield Police Commission as an administrative assistant. Going back to school, she earned her Associate’s degree in Business Management and Supervision, with certifications in Human Resources and Entrepreneurship. During this time, she held many volunteer positions, from classroom mom to PTO President, Band Booster volunteer, and religious ed teacher.
Kathleen started working at CK ten years ago. After being brought in as a temp, she was hired full time within a month. Coming to work at an accounting firm in February with little knowledge of what tax season entailed for the firm had its challenges, but the experience opened Kathleen’s eyes to CK’s operations.
The past ten years have flown by for Kathleen, which she attributes to loving the work she does and its evolution over the years. Of the CK team, Kathleen said, “The people are the best, the admin team is amazing, the partners and staff are always willing to answer a question, help with a problem, and share a laugh!”
When asked about her favorite CK core value, Kathleen chose “People”. She explained that everyone has something to offer and while she may not prepare tax returns or financial statements herself, being in reception has still allowed her to build relationships with clients. She feels that clients return to CK each year because they are valued as people. She added, “Our staff is awesome, not only do they take great pride in their work, but they genuinely care about each other, and the clients they service.”
At Cray Kaiser, we believe the relationships we build with our clients make us more than just an accounting firm. Client satisfaction is our number one goal, which is why we solicit feedback each year via an online survey. Through the use of the Net Promoter Score (NPS) method, we are able to determine if “the CK way” is providing our clients with long-term value while developing their loyalty.
We are proud of our most recent NPS score of 94 which indicates our clients are highly satisfied with our services and are likely to recommend Cray Kaiser to their friends and colleagues. We continue to be appreciative of our clients that remain committed to the CK team.
Here’s what our clients are saying:
We are thankful to all our clients who participated in the 2020 survey. We promise to do our best to continue to meet and exceed your needs. If you have any questions, please contact us today.
At Cray Kaiser, we’re all about unifying our team around common goals and ambitions. That’s why we made it a priority to not only revisit our Mission, Vision and Core Values, but to share them publicly with our clients and community at large, too.
We are incredibly proud of the Mission, Vision and Core Values that our team created together. Whether you are a member of our staff, a valued client, a trusted partner, or a member of our community, we think each component will resonate with you and your experience working with our firm.
To be the team of trusted advisors for companies and individuals, empowering them to succeed financially and in all aspects of their businesses.
To build a community of businesses and individuals that are proactive, educated and empowered.
Education: We believe in lifelong learning. The best way to be successful is to empower yourself with knowledge – and then share it with your team and clients.
Integrity: We embody accuracy and sincerity through our work and our actions.
People: We value the person. Everybody on our team has something to offer to the success of our clients and our firm.
Care: We believe the work we do matters because of the people and the businesses it impacts.
Trust: We take pride and ownership in our work, elevating us as teammates and as trusted advisors.
Click here to learn more about CK’s core values.
If our Mission, Vision and Core Values speak to you and you’d like to know more about becoming a part of our team, visit our Join Our Team page.
