At Cray Kaiser, we believe the relationships we build with our clients make us more than just an accounting firm. Client satisfaction is our number one goal, which is why we solicit feedback each year via an online survey. Through the use of the Net Promoter Score (NPS) method, we are able to determine if “the CK way” is providing our clients with long-term value while developing their loyalty.
We are proud of our most recent NPS score of 94 which indicates our clients are highly satisfied with our services and are likely to recommend Cray Kaiser to their friends and colleagues. We continue to be appreciative of our clients that remain committed to the CK team.
Here’s what our clients are saying:
- 97% of our clients agree we are courteous and accessible.
- 88% of our clients feel we meet deadlines.
- 88% of our clients believe we provide high quality materials and information.
We are thankful to all our clients who participated in the 2020 survey. We promise to do our best to continue to meet and exceed your needs. If you have any questions, please contact us today.