At Cray, Kaiser Ltd., we believe the relationships we build with our clients makes us more than just an accounting firm. Client satisfaction is our number one goal, which is why we regularly solicit feedback at the conclusion of projects through an online satisfaction survey. Through the use of the Net Promoter Score (NPS) method, we are able to determine if we are providing our clients with long-term value while developing their loyalty.
Our most recent NPS score of 89 indicates our clients are highly satisfied with our services and are likely to recommend Cray Kaiser to their friends and colleagues. We are thrilled our score continues to improve year after year, and our clients remain committed to their CK team.
Below are a few details about our most recent survey:
- 100% of our clients feel we exhibit courtesy and professionalism when serving our accounts
- 100% of our clients feel we deploy the appropriate level of technical expertise to complete our engagements in a timely and efficient manner
- 98% of our clients feel we meet deadlines and provide service in a timely manner
- 100% of our clients believe we are easily accessible for meetings, phone calls and follow-up
- 100% of our clients believe we provide high quality materials
- 96% of our clients feel we provide them with innovative recommendations
- 100% of our clients feel we stay on top of changes
- 96% of our clients feel we deliver proactive solutions
- 98% of our clients believe they receive a high level of value from CK
We are thankful to our clients who participated in the 2018 survey. We promise to do our best to continue to meet and exceed your needs.