At Cray Kaiser, we believe the relationships we build with our clients make us more than just an accounting firm. Client satisfaction is our number one goal, which is why we solicit feedback each year via an online survey. Through the use of the Net Promoter Score (NPS) method, we are able to determine if we are providing our clients with long-term value while developing their loyalty.
We are proud of our most recent NPS score of 96 which indicates our clients are highly satisfied with our services and are likely to recommend Cray Kaiser to their friends and colleagues. We are thrilled that our score continues to improve year after year, and our clients remain committed to their CK team.
Here’s what our clients are saying:
- 100% of our clients say that we are courteous and accessible.
- 98% of our clients feel that we meet deadlines, provide quality materials, and offer innovative recommendations.
- 96% of our clients believe that they receive a high level of value from Cray Kaiser.
- 94% of our clients feel that we stay on top of changes.
We are thankful to all our clients who participated in the 2019 survey. We promise to do our best to continue to meet and exceed your needs.