We survey our clients each year using an internationally recognized third-party system, Net Promoter Score (NPS) method. Our most recent score of 79 indicates many of our clients rate their satisfaction and likelihood to recommend Cray, Kaiser to others at 9 or 10 on a scale of 10! This ranks us with the likes of customer service leaders such as Apple (66) and Amazon.com (60).
Below you will find a few additional key takeaways from this year’s survey.
- 96% of our clients feel we meet deadlines and provide service in a timely manner.
- 100% of our clients feel we exhibit courtesy and professionalism when serving our accounts.
- 98% of our clients feel we deploy the appropriate level of technical expertise to complete our engagements in a timely and efficient manner.
- 98% of our clients believe we are easily accessible for meetings, phone calls and follow-up.
- 92% feel that we stay on top of legislative and industry changes.
- 91% of our clients feel we deliver proactive solutions.
- 95% of our clients believe they receive high level of value from our team members
We continue to meet and exceed our clients’ needs and appreciate their feedback! This is how we get better, every year.